Privacy Policy
Last updated: September 4, 2026
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Overview
Led By Love is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it.
Led By Love is based in Ontario, Canada. We are subject to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
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What Information We Collect
We collect information you provide directly, including:
- Your name, email address, and phone number when you contact us, book a session, or sign up for our newsletter
- Payment information when you purchase a session, product, or course (processed securely through our payment provider — we do not store card details)
- Health-related information you choose to share in preparation for a Reiki session, used solely to provide appropriate care
- Any messages or notes you send through our contact form
We also collect limited technical information automatically when you visit our website, including your IP address, browser type, and pages visited, through cookies and analytics tools.
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How We Use Your Information
We use your information to:
- Confirm and manage your bookings and purchases
- Communicate with you about your session, order, or inquiry
- Send you our newsletter and updates, if you have opted in
- Improve our website and understand how visitors use it
- Meet legal and administrative obligations
We do not sell, rent, or trade your personal information to third parties.
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Health Information
Any health-related information you share with Rose is held in the strictest confidence. It is used only to tailor your session to your needs and is never shared with any third party without your explicit consent, except where required by law.
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Email Communications
If you join the Love Tribe newsletter, your email address is used to send you updates, offerings, and resources from Led By Love. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will remove you promptly.
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Third-Party Services
We use trusted third-party providers to operate our website and business, including:
- Payment processors (e.g. Stripe, Square — [confirm which applies])
- Email marketing platforms (e.g. Mailchimp, Flodesk — [confirm which applies])
- Booking and scheduling tools (Acuity : Scheduling)
- Website analytics (Google Analytics)
These providers have their own privacy policies and handle your data in accordance with them. We only work with providers we trust to handle your information responsibly.
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Cookies
Our website uses cookies — small files stored on your device — to improve your browsing experience and gather anonymous analytics data. You can adjust your cookie preferences through your browser settings at any time. Declining cookies may affect some website functionality.
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How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses secure encryption (SSL), and access to your information is limited to Rose and any trusted service providers necessary to operate the business.
No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have concerns, please contact us directly.
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How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking and transaction records are kept for a minimum of seven years for tax and accounting purposes.
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Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request a correction if any information is inaccurate
- Withdraw your consent to receiving marketing communications at any time
- Request that we delete your information, subject to any legal obligations we have to retain it
To exercise any of these rights, please contact us at [Rose's email — insert].
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Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with their information, please contact us and we will remove it promptly.
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Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review it periodically.
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Contact
If you have any questions about this privacy policy or how your information is handled, please reach out:
Rose Okpro — Led By Love
rose@ledbylove.ca
ledbylove.ca